MIG CORP PTY LTD (ABN 52 635 785 296)
Trading as Midland Realty Group
1. Introduction
Midland Realty Group is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, customers, tenants, landlords, buyers, sellers, contractors, employees, and website users.
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information including but not limited to:
- Full name
- Residential and postal address
- Email address
- Telephone number
- Date of birth
- Driver licence or passport details
- Employment and income information
- Rental history
- Financial information and bank account details
- Property ownership information
- Identification documents required for verification purposes
- Information relating to property transactions
- Website usage and enquiry information
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Enquire about buying, selling, leasing, or managing property
- Attend inspections or open homes
- Complete forms, applications, or agreements
- Contact us via phone, email, social media, or our website
- Subscribe to marketing communications
- Apply for tenancy or employment
We may also collect information from third parties including:
- Property owners and landlords
- Tenancy databases
- Credit reporting agencies
- Government authorities
- Legal representatives
- Referrers and service providers
4. Why We Collect Personal Information
We collect personal information to:
- Facilitate property sales, purchases, and leasing transactions
- Manage rental properties
- Conduct tenant screening and reference checks
- Verify identity
- Communicate with clients and customers
- Provide real estate services
- Process payments and maintain records
- Comply with legal and regulatory obligations
- Improve our services and website
- Provide marketing information regarding properties and services
5. Disclosure of Personal Information
We may disclose personal information to:
- Property owners, landlords, tenants, buyers, and sellers
- Solicitors, conveyancers, and legal advisers
- Financial institutions and mortgage brokers
- Contractors, tradespeople, and service providers
- Marketing agencies and technology providers
- Government agencies and regulatory authorities
- Tenancy databases and credit reporting agencies where permitted by law
We take reasonable steps to ensure that third parties handle personal information securely and in accordance with privacy obligations.
6. Direct Marketing
We may use your personal information to provide updates about properties, market information, promotions, events, and services that may be of interest to you.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting our office directly.
7. Website and Cookies
Our website may use cookies and analytics tools to improve user experience and website performance.
Information collected may include:
- IP address
- Browser type
- Device information
- Website pages visited
- Time spent on our website
You may disable cookies through your browser settings, although this may affect website functionality.
8. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Information may be stored electronically, in cloud-based systems, or in physical records. Access is restricted to authorized personnel and service providers who require the information to perform their duties.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests should be made in writing to our Privacy Officer.
We may require verification of identity before granting access.
10. Overseas Disclosure
Some service providers engaged by Midland Realty Group may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy laws.
11. Complaints
If you have concerns regarding how we handle your personal information, please contact us in writing.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or business practices.
The most current version will always be available on our website.
13. Contact Us
Privacy Officer
Midland Realty Group
Address: Shop 3/376 Victoria Ave, Chatswood NSW 2067
Phone: 02 9884 8228
Email: faye@midlandgroup.com.au
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the details above.